Tuition and Fee Adjustment Appeal through Student Accounts
Students must be officially withdrawn from the class(es) or must not have received credit (any letter grade) for the class(es) for which they are requesting a tuition and fee adjustment. If the student has not officially withdrawn or has received credit, he/she will be referred to appeal to the Admissions & Credits Appeal Committee for an after the fact withdrawal.
Admissions & Credits Appeal Committee Website: https://www.astate.edu/a/registrar/students/appeals-committee/index.dot
Valid Tuition and Fee Adjustment Appeal Situations
- Student registered for classes but did not attend and has proof of non-attendance.
- Student must submit written statements or emails from instructors or some other proof of non-attendance.
- Student was involved with a documented medical or mental health issue for self or close family relative (accident, illness, serious injury, etc.).
- Student must submit medical records, letters from doctors, etc…
- Student withdrew or stopped attending due to the documented death of a close family relative.
- Student must submit documentation of the death, such as an obituary or a copy of the death certificate.
- There is a University/Registration error (advisement error, did not need pre-requisite, needed pre-requisite).
- Student must submit written statements or emails from instructors, advisors, or faculty/staff.
- Student was deployed with the military.
- Student must submit documentation of deployment.
Invalid Tuition and Fee Adjustment Appeal Situations
- A-State Online
- All appeals in relations to A-State Online charges and students are handled through the A-State Online Department. Students must contact A-State Online for assistance.
A-State Online Services
(870) 972-2920
astateonline@astate.edu
- Room and Board
- All room and board related charges are handled through the Residence Life Office. Students must contact Residence Life for assistance.
Residence Life
(870) 972-2042
reslife@astate.edu
- Parking
- All parking related charges are handled through the Department of Parking Services. Students must contact Parking for assistance.
Parking Services
(870) 972-2945
parking@astate.edu
Appeals for charges older than two years will not be accepted.
Under normal circumstances the tuition and fee adjustment appeal process is four to six weeks. The student will be notified of the Tuition and Fee Adjustment Appeal Committee’s decision by e-mail to the e-mail address listed on the tuition and fee adjustment appeal form.
Tuition and Fee Adjustment Appeal Procedure
All students must complete the Tuition and Fee Adjustment Appeal Form below and provide the most accurate explanation possible. Along with the Tuition and Fee Adjustment Appeal Form, the student should attach all supporting documentation for the appeal. Please see the Valid and Invalid Tuition and Fee Adjustment Appeal Situations sections above.
The Tuition and Fee Adjustment Appeal Form is automatically sent to the Treasurer’s Office upon completion and a confirmation email will be sent to the e-mail provided.
Once a decision has been made, an e-mail will be sent to the student notifying them of the Tuition and Fee Adjustment Appeal Committee’s decision.
The entire tuition and fee adjustment appeal process takes about four to six weeks.
For any questions concerning this process, please contact the Treasurer’s Office.
