This page includes answers to frequently asked questions about DocuSign.
What’s the difference between a form and a document in DocuSign?
For signer and recipient users, these terms are used somewhat interchangeably. Both terms are typically referring to the interactive, online version of the PDF that needs to be signed/completed.
How do I know if a form/document has been completed?
When all recipients have completed their portions of the form you will receive an email with a copy of the completed document and certificate of completion.
Why hasn’t a form/document been completed?
DocuSign may be waiting on a recipient to complete/sign their portion. An administrator should be able to check the status for you. Reach out to the sender listed in your email from DocuSign, or the office hosting the PowerForm, for assistance.
Where is the form? I entered the signers but there isn’t a form to complete.
Select “Begin Signing” to be directed to the PDF form to complete within DocuSign.
Why am I getting an “invalid email” error message?
Make sure you’re entering full, correct email addresses for each recipient. DocuSign validates email addresses using the “text@text.text” format. Sometimes auto-fill or copy/paste will add spaces to the beginning or end of an email address which can cause this error.
Why do I keep receiving reminder emails from DocuSign?
You’ve been listed as a recipient on a form/document. You can choose to either sign/complete the document or select the action "Decline to Sign." You'll continue receiving reminder emails from DocuSign until one of these actions is completed.
The “Review Document” link isn’t working. How do I access the form/document?
If the link has expired, meaning the email is more than 48 hours old, open the expired link and a new email with a new link will be sent to you. Use the new link to access the document.
If the link has not expired, there are directions for an alternate signing method listed in the small text of the email. You can visit DocuSign.com, select “Access Documents,” and enter the security code from your email. If you’re still unable to access the document, the PowerForm may need to be resubmitted. Reach out to the sender listed in your email from DocuSign, or the office hosting the PowerForm, for assistance voiding the old submission.
My name is misspelled on a form/document. How do I correct this?
If you’ve already signed/completed your portion, your name cannot be corrected. The submission would need to be voided by an administrator and the PowerForm resubmitted with your name spelled correctly.
If you have not yet signed/completed your portion, an administrator should be able to correct it for you. Reach out to the sender listed in your email from DocuSign, or the office hosting the PowerForm, for assistance.
Why am I receiving emails about a form/document that I shouldn’t be?
You’ve been listed as a recipient on the form/document. Recipient information is entered by the person who initiates the PowerForm, so you may have been erroneously listed. If you are not the correct recipient, go to the form/document and select the action “Decline to Sign.” This voids the form/document, stopping the workflow and reminder emails from DocuSign.
How do I delete a form/document? I made a mistake and resubmitted but keep getting emails for the old submission.
Go to the old submission and select the action "Decline to Sign." This voids the form/document, stopping the workflow and reminder emails from DocuSign.
